Stone slabs are natural products, and as such, contains variations in color, veining, and shading. Some stones will contain inclusions, pits, or fissures as a result of its geological formation. These are not flaws, but rather, that stone’s characteristics and makeup. Material containing them, will be sold as quality product which signifies the authenticity of the stone.
Samples of our stone slabs are used strictly as representations of that stone’s colors but will not always be an exact match. Color variations occur depending on where in the stone quarries your slabs were taken from. Natural stone shipments vary in color from shipment to shipment.
Some stones are porous in nature, and while highly resistant to staining, etching and scratching, can be subject to both. No matter their classification, no stone is indestructible, and as such, StoneX USA makes No warranties implied or expressed as to the resistance or imperviousness of the products to staining, etching and or scratching.
Purchasing these products, implies that you acknowledge that while incredibly stunning and beautiful Natural Stones are, they are limited in their geological makeup with impurities and imperfections making up their characteristics. These variations, differences, and disparities are all part of what makes the stone beautiful and should therefore never be considered as flaws.
Warranty
StoneX USA’s warranty extends up to the point of fabrication. Any stone that has been cut, immediately voids any warranty with us and can no longer be exchanged, refunded, or credited. Because of this, each slab must be thoroughly inspected by the fabricator. Each fabricator reserves the right to reject any material they believe does not meet the industries standards for that stone type, or for any other reason, up to the point of fabrication. Please make plans for this.
If you do not agree with every part of this Natural Stone disclaimer and warranty, then please reconsider purchasing any natural stone products.
Natural Stone Disclaimer Questions
Are pits, fissures and color variations in natural stone considered defects?
No. Some stones will contain inclusions, pits, or fissures as a result of its geological formation. These are not flaws, but rather, that stone’s characteristics and makeup. Color variations occur depending on where in the stone quarries your slabs were taken from. Natural stone shipments vary in color from shipment to shipment.
Is natural stone still under warranty after it has been cut?
No. StoneX USA’s warranty extends up to the point of fabrication. Any stone that has been cut, immediately voids any warranty with us and can no longer be exchanged, refunded, or credited. Because of this, each slab must be thoroughly inspected by the fabricator.
