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Warranty Policy and Forms

StoneX USA Quartz Care & Maintenance Guidelines

Congratulations on the purchase of your Legacy Quartz by StoneX USA countertop. Legacy Quartz is an elegant, durable, and resilient countertop surface that will provide you with many years of comfort and satisfaction. Maintaining your Legacy quartz is simple and easy. 

  • For every day cleaning use a soft sponge or dishcloth with warm water.
  • For stubborn or greasy clean-ups use a gentle liquid cleaner like Mr. Clean, 409, Simple Green, Fantastic etc. or ordinary dish washing detergent e.g. Palmolive with warm water and a “White Scotch Brite”  
  • Never use red or green Scotch Brite on Legacy Quartz as they contain aluminum oxide (the same abrasive as in sand paper) and may dull the finish.
  • Do not use abrasive cleaning agents such as regular Comet and Ajax. If needed, Bon Ami and Bar keepers friend are both approved nonabrasive cleaning powders that will clean without affecting the finish.
  • Though most common household cleaners have no effect on Legacy Quartz, never allow your Quartz countertop to come in contact with drain cleaners, paint strippers or products containing

Hydrofluoric acid, Methylene chloride, Trichloroethylene or any product with a very high or very low PH. These types of chemicals may etch or discolor the surface of your Quartz. 

  • There is no need to seal your Quartz countertop. Sealers cannot penetrate Quartz and remain on the surface. Eventually the sealer will start to wear off unevenly in high use areas causing the polish to appear inconsistent.
  • Legacy Quartz is scorch resistant and under normal conditions is not affected. Always use a trivet or hot pad between your Quartz and any heat generating device including but not limited to crock pots, deep fryers, hot pots and pans or electric skillets. Sudden or rapid change of temperature or sustained heating, especially near edges and cut outs, may create enough thermal expansion energy to cause your countertop to crack. Damage caused by thermal expansion is not covered under the Legacy Quartz by StoneX USA warranty.

Follow this simple care and use guideline and your Legacy Quartz will provide you with many years of trouble free use.

STONEX USA QUARTZ CARE & MAINTENANCE GUIDELINES

Follow this simple care and use guideline and your Legacy Quartz will provide you with many years of trouble free use.

Please visit our website at: www.stonexusa.com for additional information and to download the  StoneX USA Warranty Registration Form.

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Looking for the Legacy Quartz color range? Browse all 74 colors on the Legacy Quartz collection page.

Cleaning and Sealing: Straight Answers

The questions below come up constantly and get answered wrong constantly. Short version first, reasoning after.

Can you use Windex on granite?

No — Windex and most other glass cleaners should not be used on granite. They are ammonia based, and repeated use breaks down the impregnating sealer that keeps a porous natural stone from absorbing stains. The stone itself will not dissolve, but the sealer thins, the surface starts taking on water marks and oil spots, and the polish dulls over time. Use warm water with a few drops of mild dish soap and a soft cloth, or a cleaner explicitly labelled pH-neutral and stone safe. The same rule applies to vinegar, lemon juice and bleach-based sprays.

How often does natural stone need to be sealed?

Most granite needs sealing about once a year; dense granites can go two to three years, and porous marble or limestone may need it every six months. Test it rather than guessing: put a few drops of water on the surface and wait fifteen minutes. If the stone darkens where the water sat, the sealer has worn through and it is time to reseal. If the water is still beading, leave it alone — sealing more often than needed does not add protection and can leave a hazy residue.

How do you seal natural stone tile?

Clean the tile, let it dry completely, then apply an impregnating sealer with a cloth or applicator pad, let it sit for the time the manufacturer specifies (usually five to fifteen minutes), and wipe off everything that has not soaked in. The wiping step is the one people skip, and leftover sealer dries into a streaky film that has to be stripped off. Seal the grout at the same time — it is more absorbent than the stone. Allow the surface to cure before it gets wet again, typically twenty-four hours.

How do you clean natural stone without damaging it?

Warm water, a few drops of pH-neutral dish soap, and a soft cloth handles almost all routine cleaning on sealed natural stone. Wipe spills as they happen rather than letting them sit, especially wine, oil, coffee and anything citrus. Avoid acidic cleaners, ammonia, bleach and abrasive powders, and skip scouring pads on polished surfaces. For a stain that has already set, a poultice drawn over the mark for a day will usually pull it out; scrubbing harder will not.

Does engineered quartz need sealing?

No. Engineered quartz is non-porous, so there is nothing for a sealer to soak into and sealing it does nothing. Clean it with warm soapy water. The one real limit is heat: the resin binder that holds the quartz together can scorch or discolour under a hot pan, so use a trivet. That is the practical trade for never having to seal it.

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